Spa Policy

Payment Types

We accept Cash, Visa, Mastercard, American Express, Discover, Spa Week, Care Credit, and Alle payments. (Some financing may not be available with some specials)

Cancellation and No Show Policy

 48 HOUR CANCELLATION POLICY!

All of us can agree that time is a valuable asset.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, staff are left with nonpayment for their time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you booked months ago. Since the services are reserved for you personally the following fees will be as follows:

• A $75 late cancellation/no-show fee will be charged to the card on file for appointments canceled with less than 48 hours’ notice. If a deposit was collected, the deposit will be forfeited and applied toward this fee per appointment scheduled.

• Same-day reschedules are treated as late cancellations.

• No-shows are subject to a $100 fee. Any deposit paid will be forfeited and credited toward the fee, with the remaining balance charged to the card on file.

• Two no-call/no-show/or late cancellation occurrences may result in inability to schedule future appointments.

We realize that things come up but would appreciate a call as soon as possible. We have voicemail, Text, and email so you can easily reach us any time of day to cancel.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our team members scheduled filled, thus better serving everyone. Our policies are presented and provided in the best quality and tradition of excellent servicing for our established and future clientele.

Age Restriction

You must be 18 or older or accompanied by a parent (adult) to receive treatment. All filler you must be 21 or older.

Arriving for Your Appointment

Please follow instructions from your confirmation email for arrival instructions. We also ask that you do not bring small children with you to your appointment.

Packages and Specials

All packages and Specials purchased expire one year from date of service.

Product Returns

We will gladly return or exchange unopened products within 7 days of purchase with a receipt. Returns will be offered a spa credit.

Cold, Flu Season, and Covid-19

We work very close with clients and kindly ask that you reschedule if your are feeling under the weather. If your sick and arrive for your appointment we may need to reschedule your appointment.